FAQ's

How long does my order take to make?

As all of my items are personalised your items are made to order.  My current turnaround times are 3-5 working days. - should you need your item sooner please email sales@pictureperfectgiftsuk.com for a rush shipping quote.

Should you wish to receive a digital mock up of your order, this will be sent within 24 hours of your order being placed, production will then not begin until I receive a reply from you.

How much does delivery cost?

Depending on the amount of items ordered shipping costs can vary.

Small Parcels up to 2kg in weight are £4:50

Medium Parcels up to 4kg in weight are £6:50

Parcels over 4kg in weight are £8:50

Tracking will be sent to you once your order has been shipped. 

I have made a mistake or I wish to cancel?

As all of my items are personalised, cancellations and amendments will only be allowed within 24 hours of order.  Please email hello@pictureperfectgiftsuk.com as soon as you realise that there is an issue or you wish to cancel.

Do you accept Returns

Unfortunately due to the personalised nature of my items I am unable to accept returns.

However should your item be develop a fault through no fault of your own please contact hello@pictureperfectgiftsuk.com.

Should an item be delivered damaged, please send through photographic evidence of the packaging and damaged item to hello@pictureperfectgiftsuk.com and I will arrange for a replacement to be issued.  Please note that all replacements will be of an identical item - I will not be able to change the name, size, colour or design of the item.