Returns

Personalised items
Because every item is personalised to your details, I'm unable to accept returns or exchanges if you change your mind. This is in line with UK consumer law, which doesn't give a right to cancel for personalised items (GOV.UK).

Please check your details
Your gift is printed exactly as you type it. I can't offer a replacement or refund for spelling mistakes or details entered incorrectly at checkout. If you spot a mistake, please email hello@pictureperfectgiftsuk.com within 24 hours of ordering and I'll do my best to correct it before production.

Damaged, faulty or incorrect items
If your item arrives damaged or faulty, or I've made an error with your personalisation, please email hello@pictureperfectgiftsuk.com within 30 days of delivery. Include:

• your order number

• photos of the item and its packaging

I'll arrange a replacement of the same item, or a full refund if you prefer. You won't need to pay any return postage for a faulty item.

Items that aren't personalised
If you buy an item that isn't personalised, you can cancel within 14 days of receiving it, for any reason. Please email hello@pictureperfectgiftsuk.com to let me know, then return the item, unused and in its original condition, within 14 days of telling me. You'll need to pay the return postage unless the item is faulty. I'll refund you, including the original standard delivery cost, within 14 days of receiving the item back.

Refunds
Approved refunds go back to your original payment method. Please allow a few working days for your bank to process them.

Your rights
This policy doesn't affect your statutory rights under UK consumer law.